roommaster
BUSINESS ADDRESS:
Offices in USA, Canada, Australia, and UK (headquartered in the
Tampa, Florida
BUSINESS PHONE NO:
813-288-4900
BUSINESS EMAIL:
support@roommaster.com
BUSINESS WEBSITE:
https://www.roommaster.com/
SOCIAL LINK:
https://www.linkedin.com/company/roommasterpms/
https://www.youtube.com/channel/UC6r5m0Z3v3Xzct5GJnCz-4g
https://www.facebook.com/roommastersoftware
https://www.instagram.com/roommasterpms/
BUSINESS DESCRPTION:
roommaster began as InnQuest Software, founded in 1994 by hotel managers and technologists who saw the need for hotel-friendly property management systems. The flagship product, roommaster PMS, quickly became trusted by independent hotels worldwide for its balance of simplicity and powerful functionality.
Over the past three decades, roommaster has grown from a standalone PMS into a complete hospitality software ecosystem, covering:
• Direct booking engines to reduce OTA commissions
• Channel management with real-time OTA connections
• Integrated payments with transparent pricing
• Revenue optimization to maximize ADR and RevPAR
• Guest engagement tools like mobile apps and digital keys
• Robust reporting & analytics to drive smarter decisions
In 2016, InnQuest was acquired by Valsoft Corporation, providing new resources and global reach while staying focused on serving independent hoteliers.
More recently, the InnQuest and roommaster brands were unified under one name — roommaster — simplifying the brand identity and reflecting the platform’s expanded capabilities. Alongside this rebrand, roommaster introduced cloud-based tools, AI-powered guest services, and mobile solutions to help properties operate with the same efficiency as large hotel chains.
Today, roommaster powers thousands of properties in over 100 countries, continuing its original mission: hospitality simplified, with software built by hoteliers for hoteliers.
Core Service Offerings
Primary Services
• Hotel Property Management System (PMS)
• Hotel Booking Engine
• Hotel Channel Manager
• Hotel Revenue Intelligence / Revenue Management
Secondary Services
• Hotel Guest Engagement Tools (mobile app, guest messaging)
• Hotel AI Concierge (virtual guest assistant)
• Hotel Payments Integration
• Hotel Website Builder
• Hotel Marketing & Distribution Tools
• Hotel Reporting & Analytics
Notable Client Portfolio
Industry-Specific Clients
• Independent Hotels
• Hotel Groups
• Bed & Breakfasts
• Motels
• Resorts and multi-service properties
• Small to medium-sized hotel groups
Proprietary Methodologies & Tools
• Unified Platform (all operations in one system)
• AI Concierge for guest interaction and conversion
• Revenue Intelligence with demand-driven pricing
• Automation for housekeeping, rate changes, guest messaging
Technology Stack
• Cloud-based architecture with high uptime
• Marketplace integrations with 100+ tools (POS, OTAs, payments, etc.)
• Web and mobile apps for both managers and guests
• AI and machine learning for pricing and service automation
Educational Content & Resources
• Blog and insights
• eBooks, and guides
• Customer stories and case studies
Thought Leadership
• “Built by Hoteliers, for Hoteliers” positioning
• Emphasis on cloud and AI in hospitality
• Focus on human-centered, reliable tech
Competitive Advantages
• Full suite of PMS, booking, payments, and marketing under one brand
• 30+ years of hospitality expertise
• Cloud reliability and mobile-first tools
• Special focus on independent properties, resorts, and groups
• AI concierge and automation that reduce manual workload
• 24/7 human support from hospitality experts who understand hotel operations
BUSINESS CATEGORY:
Hospitality / Hotel Management Software Platform
KEYWORDS/TAGS:
Hotel Management Software, Hospitality Management Software
WORKING HOURS:
24*7
FOUNDED IN:
1994
Secondary Services:
Integrated payments, website builder, guest app, AI concierge, marketing & distribution tools, reporting & analytics
